Trained people, 24/7
A real person verifies your alarms and reviews every person your cameras detect — across Canada and the US, around the clock. Not just another app notification.
24/7 monitoring for UniFi Protect
Lights off.
We've still got you.
Trained operators keep watch over your UniFi Protect system around the clock — and call you, or emergency services, the moment something's wrong. No alarm panel, no installer, no contract.
- 24/7 · Canada & US
- No contract
- Works with UniFi Protect
- 30 days free on Self-Monitored
How it works
Set up in an afternoon. Protected every night after.
Connect your UniFi
Link the UniFi Protect console you already own. Most people are set up in 30 to 45 minutes — no panel, no technician.
We keep watch
When an alarm goes off or a camera spots a person, it lands in front of a trained operator within seconds — day or night.
You get a call, not a guess
False alarm? We sort it out with you. Real trouble? We call you and your contacts, and dispatch emergency services when it's needed.
Monitoring for UniFi Protect
Two ways to protect your home or business
Use one or both — at a house, a storefront, an office, or all three. Both flow to the same trained operators, the same dispatch workflow, and your own customer portal.
UniFi Protect Dispatch
Professional alarm response for your home or business. When your UniFi Protect Alarm Manager raises an alarm, a trained operator verifies it and sends help — so you can sleep, travel, or close up for the night without checking your phone every hour.
Learn moreBeta
UniFi Protect Video Monitoring
A second set of eyes on your cameras, at home or at work. Operators review every person your cameras detect and step in — sirens, a call to your contacts, or a dispatch — before a break-in becomes a bad morning. Nothing to install.
Learn more
The people behind the screen
Not a bot. A real person who cares what happens next.
Our operators are trained to tell a delivery driver from a break-in, and to stay calm when it's the real thing. They see your camera snapshot, know your site and your contacts, and know who to call first.
2:14:03 AM
Back door sensor trips while the house is armed
2:14:09 AM
Operator opens the event with the camera snapshot
2:14:40 AM
Calling Alex, your first contact
2:15:22 AM
Alex confirms it was the dog walker — event closed
DIY-friendly, no contract
Connect the UniFi Protect you already own. Self-serve setup, 30 days free on Self-Monitored, cancel any time — no installer, no panel, no lock-in.
Your portal, your history
Log in any time for your sites, contacts, event history, and a full audit log — without calling anyone.
30 days free on Self-Monitored
Try it free for 30 days
New accounts get the Self-Monitored plan free for 30 days — cancel any time before day 30 and you pay $0. Pro monitoring bills at checkout, with trained agents on your alarms from day one.
- Every feature from day one — no limits
- Self-Monitored: $0 today, nothing charged for 30 days
- Pro monitoring: billed at checkout, live agent dispatch from day one
Start your free trialSelf-Monitored: 30 days free · Pro: billed at checkout
For alarm companies
Run a monitoring business?
Uniguard Pro is also a full platform for alarm dealers. Bring your Alarm.com accounts and customers to our central station and dealer console — Alarm.com monitoring is available to dealers, not direct consumers.
FAQ
Frequently asked questions
What do I need to use Uniguard Pro?
A UniFi Protect console (UDM Pro/SE, UNVR, or Cloud Key G2+) with cameras — the setup you likely already have — and access to the UniFi account that owns it (if your installer set it up, they can transfer it to you or create the key for you). Most people finish setup in 30 to 45 minutes; no alarm panel and no professional install. Subscribe to UniFi Protect Dispatch, Video Monitoring, or both.Do you watch my cameras 24/7?
We don't stare at a live feed — no one can usefully do that for hours. Your UniFi cameras detect people on their own, and trained Uniguard Pro operators review each person detection in real time, then escalate if something's wrong. You get constant attention without the constant staring.How fast does an operator respond?
Person detections and alarms land in front of an operator within seconds, with the snapshot and your site context already attached. If the operator escalates, your first emergency contact is typically being called within a minute.How does billing work?
You pay Uniguard Pro through Stripe. New accounts get the Self-Monitored plan free for 30 days — a card on file is required to start, and you can cancel any time before day 30 to avoid being charged. Professional monitoring bills at checkout, with live agent dispatch active from day one.I run an alarm company — can I use Uniguard Pro?
Yes. Beyond direct customers, Uniguard Pro is a full multi-tenant platform for alarm dealers — including an Alarm.com central station and aggregated billing where your customers roll up to one invoice. See the dealer program for the full breakdown.Where does Uniguard Pro operate?
Our trained monitoring agents cover Canada and the United States 24/7. Outside that area? Get in touch — we'll tell you honestly what's possible for your region.
Give your cameras a team.
Connect the UniFi Protect you already own and put trained operators on it in minutes. Self-Monitored is free for 30 days; Pro monitoring bills at checkout.